Fix Contact Form Builder (CForm Builder) Not Working or Sending Email

Installed Contact Form Builder (CForm Builder), but it’s not sending out email?

This easy tutorial shows you how to properly configure Contact Form Builder (CForm Builder) so that it correctly:

  • Sends you email notifications of new contact messages; and

  • Allows you to reply directly to the sender of each contact message using your email app or webmail.

To configure Contact Form Builder (CForm Builder) correctly for your WordPress site:

  1. Sign in to your WordPress admin dashboard. This is normally accessible via www.example.com/wp-admin/ in your web browser, where example.com is replaced with your actual domain.

  2. Click CForm Builder in the left column.

  3. Next to the form you wish to use, click the Edit (yellow pencil icon) button.

  4. Click Form Options in the top right.

  5. Click the Email Options tab.

  6. Under the Email to Administrator heading, enter the following details:

    • Email to send submissions to: info@example.com
      Change info@example.com to the actual email address at which you’d like to receive contact messages. This should be a valid email address that’s based on your WordPress site’s domain.

      IMPORTANT: For best results, ensure that messages to the above email address are not set up to eventually forward to domains outside your hosting account, especially Gmail, Yahoo, and Hotmail addresses. Such services have very low tolerance for forwarded messages, which can cause your email notifications to be blocked or your domain to be blacklisted!

      (If you still wish to read your messages on such an external service, we suggest deleting the email forwarder and creating an actual email account for that address in your cPanel, then using the appropriate feature on the external service that allows you to check email from other accounts. For example, in Gmail, visit the Settings page and use the Accounts and Import tab to add your HostM account.)

    • Email From: Other info@example.com
      Select the Other option, then change info@example.com to a valid email address that’s based on your WordPress site’s domain. Enter everything else exactly as shown, including the 2 square brakets and their contents, the space character that follows, as well as the 2 angled brackets.

    • From Name: %Your Name:%
      Click the + button on the right and select the Your Name: option from the list.

    • Reply to: E-mail:
      Select the E-mail: option.

    • Subject: Contact Form Message

    • The Mode and Custom Text fields can be configured as you desire.

  7. Click the Save button at the top right of the page.

  8. Your contact form powered by Contact Form Builder (CForm Builder) is now properly configured and should send you email notifications of new submissions. You can also reply directly to senders via your email or webmail app.


Love our guides? HostM offers professional and helpful WordPress Hosting services with unlimited features and renewal rates that actually match our advertised rates.