Can you migrate my websites and email from other services?

We can migrate your websites and email from other services at no extra charge.

How to request a migration

Simply contact us via a Client Care ticket at the secure Client Lounge after opening your account with us, and provide us with the following details of your existing services:

  • Your hosting provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.

  • Hosting control panel (e.g. cPanel) web address and login details. Remember to disable any two-factor authentication mechanisms.

  • FTP hostname and login details.

  • SSH hostname and login details. These can help speed up and allow for a number of migration tasks. Your old provider may require that you contact them so they can activate SSH for you. If your old provider does not offer SSH at all, even via activation, we can still attempt a migration with the other details in this list.

  • Web app (e.g. WordPress, Joomla, phpBB, etc.) address and login details, if your website runs on such an app.

  • If you’d like us to also update your domain’s nameservers on your behalf, so that your domain is linked to your new hosting account:

    Your domain provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.

  • We may require additional details depending on how the move goes. We’ll keep you posted during the migration process.

Types of data we can migrate

We’re typically able to migrate the following types of data:

  • Websites hosted on servers running cPanel

  • Email stored on servers running cPanel

  • Static websites utilizing .html or .htm files

  • Dynamic websites running on LiveCode, PHP, Perl, or Python

  • WordPress, Joomla, phpBB, Magento, or any other website that runs on one of our over 400 plugin web apps

Types of data we may be able to migrate

We’re sometimes able to migrate the following types of data:

  • Email stored on servers not running cPanel

    If your email is not stored on a server running cPanel, but your email accounts are accessible via IMAP, we can still attempt to migrate your email messages, which sometimes works.

    If this doesn’t work, you may be able to use a modern desktop email app (such as Apple Mail or Mozilla Thunderbird) to perform the migration on your own by connecting to both the old and new email accounts via IMAP and dragging the email messages across.

    Alternatively, if you wish, we can attempt to perform this on your behalf, in which case we’d also need the email login credentials.

Types of data that cannot be migrated

Some types of data cannot be properly migrated because they rely on technology that’s either proprietary to the source provider or restricted to certain providers. These often (but not always) include:

  • Websites running on services whose sole or primary purpose is to offer its own “website builder” rather than actual web hosting

    Should this be the case, consider rebuilding your website on a more portable platform like WordPress or a desktop app such as Adobe Muse or a text editor.

    This makes it possible for the resulting website to be hosted on and moved amongst a wide variety of providers, so you aren’t stuck with a specific service.

    Alternatively, we may be able to offer web design and development services as desired, or refer you to someone who does, depending on your budget and requirements.

Get in touch

If you’re unsure as to whether your websites or email can be migrated, contact us via the Client Lounge if you’re an existing client, or the visitor contact form, so we can look into it for you.