Can you migrate my websites and email from other providers?
We can migrate your websites and email from other providers at no extra charge.
How to request a migration
Simply contact us via a Client Care ticket at the secure Client Lounge after opening your account with us, and provide us with the following details of your existing services:
Your hosting provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.
Hosting control panel (e.g. cPanel) web address and login details. Remember to disable any two-factor authentication mechanisms.
FTP hostname and login details.
SSH hostname and login details. These can help speed up and allow for a number of migration tasks. Your old provider may require that you contact them so they can activate SSH for you. If your old provider does not offer SSH at all, even via activation, we can still attempt a migration with the other details in this list.
Web app (e.g. WordPress, Joomla, phpBB, etc.) address and login details, if your website runs on such an app.
If you’d like us to also update your domain’s nameservers on your behalf, so that your domain is linked to your new hosting account:
Your domain provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.
We may require additional details depending on how the move goes. We’ll keep you posted during the migration process.
Types of data we can migrate
We’re typically able to migrate the following types of data:
Websites powered by WordPress
Static websites utilizing .html or .htm files
Websites hosted on servers running cPanel
Email messages stored on servers running cPanel
Types of data we might be able to migrate
We might be able to migrate the following types of data:
Email messages stored on servers not running cPanel
If your email is not stored on a server running cPanel, but your email accounts are accessible via IMAP, we can still attempt to migrate your email messages, which sometimes works.
If this doesn’t work, you may be able to use a modern desktop email app (such as Apple Mail or Mozilla Thunderbird) to perform the migration on your own by connecting to both the old and new email accounts via IMAP and dragging the email messages across.
Alternatively, if you wish, we can attempt to perform this on your behalf, in which case we’d also need the email login credentials.
Types of data that cannot be migrated
Some types of data cannot be properly migrated because they rely on technology that’s either proprietary to the source provider or restricted to certain providers. These often (but not always) include:
Websites requiring Windows servers, such as those using .asp, .aspx, and .cfm files.
Websites running on services whose sole or primary purpose is to offer its own “website builder” rather than actual web hosting
Should this be the case, consider rebuilding your website on a more portable platform like WordPress or a text editor.
This makes it possible for the resulting website to be hosted on and moved amongst a wide variety of providers, so you aren’t stuck with a specific service.
Alternatively, we may be able to offer web design and development services as desired, or refer you to someone who does, depending on your budget and requirements.
Get in touch
If you’re unsure as to whether your websites or email can be migrated, contact us via the Client Lounge if you’re an existing client, or the visitor contact form, so we can look into it for you.