Can you migrate my websites and email from other services?

We can migrate your websites and email from other services at no extra charge.

How to request a migration

Simply contact us via a Client Care ticket at the secure Client Lounge after opening your account with us, and provide us with the following details of your existing services:

  • Your hosting provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.

  • Hosting control panel (e.g. cPanel) web address and login details. Remember to disable any two-factor authentication mechanisms.

  • FTP hostname and login details.

  • SSH hostname and login details (if available).

  • Web app (e.g. WordPress, Joomla, phpBB, etc.) address and login details, if your website runs on such an app.

  • If you’d like us to also update your domain’s nameservers on your behalf, so that your domain is linked to your new hosting account:

    Your domain provider’s website address and account login details. Remember to disable any two-factor authentication mechanisms.

  • We may require additional details depending on how the move goes. We’ll keep you posted during the migration process.

Types of websites we can migrate

We’re typically able to migrate the following types of websites:

  • Websites and email running on cPanel servers

  • Static websites utilizing .html or .htm files

  • Dynamic websites running on LiveCode, PHP, Perl, or Python

  • WordPress, Joomla, phpBB, Magento, or any other website that runs on one of our over 400 plugin web apps

Types of data we may not be able to migrate

Some types of data cannot be properly migrated because they rely on technology that’s either proprietary to the source provider or restricted to certain providers. These often (but not always) include:

  • Websites running on services whose sole or primary purpose is to offer its own “website builder” rather than actual web hosting

    Should this be the case, consider rebuilding your website on a more portable platform like WordPress or a desktop app such as Adobe Muse or a text editor.

    This makes it possible for the resulting website to be hosted on and moved amongst a wide variety of providers, so you aren’t stuck with a specific service.

    Depending on your requirements, we may be able to offer web design and development services as desired.

  • Email running on services not based on cPanel

    Should this be the case, see if you can use a modern email app (such as Mozilla Thunderbird) to connect to both the source and destination. You might then be able to migrate your email messages by selecting them and dragging them from the source mailbox to the destination mailbox.

Get in touch

If you’re unsure as to whether your websites can be migrated, contact us via the Client Lounge if you’re an existing client, or the visitor contact form, so we can look into it for you.