Do you offer a money-back guarantee?

We are able to offer a 30-day money-back guarantee for the following:

  • Hosting account subscriptions

We’re unable to offer a money-back guarantee for the following due to their nature:

  • Domain name registrations cannot be refunded because there are registry and other costs that are incurred, and it is not possible to “deregister” a domain name.

    If you no longer require a domain name registration, you may leave it to expire by ensuring that it is not renewed.

  • Products and services not mentioned above, such as web consulting and development services.

You may request a cancellation of a product or service at any time by opening a Client Care ticket via the secure Client Lounge.

We’re unable to issue partial or full refunds for all prepaid fees with the exception of the money-back guarantee for supported item.