We are able to offer a 30-day money-back guarantee for the following:
Hosting account subscriptions
We’re unable to offer a money-back guarantee for the following due to their nature:
Domain name registrations cannot be refunded because there are registry and other costs that are incurred, and it is not possible to “deregister” a domain name.
If you no longer require a domain name registration, you may leave it to expire by ensuring that it is not renewed.
Products and services not mentioned above, such as web consulting and development services.
You may request a cancellation of a product or service at any time by opening a Client Care ticket via the secure Client Lounge.
We’re unable to issue partial or full refunds for all prepaid fees with the exception of the money-back guarantee for supported item.